Isenberg Universal Fixtures 20" Single Function Square Matte Black Solid Brass Rain Shower Head

• Rain Shower Head

• Solid Brass construction
• Scrub rubber nozzles to easily clean water sediment
• With Swivel Action
• ZeroDrip Technology
• Legislation Compliance
• ADA Compliance

Technical Drawings

Limited Warranty Within The United States & Canada

Isenberg Bath Corp. (“Isenberg") products have been manufactured under the highest standards of quality and workmanship.

Isenberg warrants to the original consumer purchaser for as long as the original consumer purchaser owns their home (the “Warranty Period" for homeowners), that the Isenberg product that he/she has purchased will be defect-free during normal use and all parts and finishes of this product will be free from defects in material and manufacturing workmanship. All other purchasers (including purchasers for industrial, commercial, and business use) are warranted for a period of 2 years from the original date of purchase (the “Warranty Period" for non-homeowners).

If the product should ever develop a defect during the Warranty Period, Isenberg will provide the parts necessary to put the product back in good working condition FREE OF CHARGE, under normal installation, use, and service.

This warranty is subject to the limitations of liability noted below.

Limitations Liability

This warranty is applicable only to Isenberg products purchased after 1st January 2011 and shall be effective from the date of purchase as shown on the purchaser’s receipt. It applies only to Isenberg products purchased from Isenberg directly or from an Isenberg authorized dealer and installed in the United States or Canada. This warranty is non-transferable.

The Warranty Period for drain assemblies, bathroom hoses, hand-helds, kitchen hand sprays, and kitchen hoses shall be limited to a period of 1 year from the original date of purchase.

This warranty is extensive in that it covers the replacement of all defective parts and finishes, but these are the only two things that are covered. Damage due to installation error, product abuse, product misuse, or use of cleaners containing abrasives, alcohol, or other organic solvents, whether performed by a contractor, service company, or you, are excluded from this warranty.

Further, this warranty will not apply if you do not use the product in its entirety. If any part (including but not limited to a cartridge, hose, handle, o-ring, aerator, flow-limiting restrict-or, etc.), is not installed, removed, or replaced by a non-genuine Isenberg part, this warranty will be voided.

Your sole and exclusive remedy, and Isenberg’s sole obligation, in case of a defective part or finish is to have Isenberg, at Isenberg’s sole option, repair or replace the defective part or finish. By way of example but not limitation, the following costs and expenses are not covered by this warranty: (i) labor costs for the removal, installation, re-installation, finishing or refinishing of the product, or defective part (or of building materials which must be removed, installed, reinstalled, finished or refinished in order to repair or replace the defective product or part); (ii) shipping and freight expenses required to return the product to Isenberg. Repaired or replaced parts are individually warranted only under the same terms and for the remaining balance of the warranty period applicable to that part(s) which is/are repaired or replaced.

IN NO EVENT, WILL ISENBERG BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES INCLUDING, BUT NOT LIMITED TO, LABOR, REMOVAL, RE-INSTALLATION, REFINISHING, LOSS OF USE OF THE PRODUCT, LOSS OF PROFITS, LOSS OF REVENUE, LOST GOODWILL, CLAIMS OF EMOTIONAL DISTRESS, OR CLAIMS OF WARRANTY HOLDERS’ CUSTOMERS, WHETHER BASED ON CONTRACT, WARRANTY, TORT (INCLUDING, BUT NOT LIMITED TO, STRICT LIABILITY OR NEGLIGENCE) OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. EVEN IF THIS WARRANTY IS DEEMED TO HAVE FAILED OF ITS ESSENTIAL PURPOSE, IN NO EVENT WILL ISENBERG’S ENTIRE LIABILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT WARRANTED HEREUNDER.

THIS WARRANTY IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES NOT EXPRESSLY SET FORTH HEREIN, WHETHER EXPRESS OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT THAT ANY IMPLIED WARRANTIES MAY NONETHELESS EXIST BY OPERATION OF LAW, ANY SUCH WARRANTIES ARE LIMITED TO THE DURATION PROVIDED BY THAT LAW. SOME STATES/PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Compliance with Local Codes

Isenberg makes no representations that its products or its installation instructions comply with any or all local building or plumbing codes. It is your responsibility to determine local code compliance and correct usage. Isenberg strongly recommends using a licensed and insured plumber to install or service your Isenberg product.

Warranty Claims Contact Information

You may make a warranty claim or order replacement parts by calling Isenberg Bath’s Corporate office at +1-888-342-2284, or by writing to Isenberg Bath Corporation, P O BOX 630283, Irving TX 75063. Proof of purchase (original sales receipt) must accompany all warranty claims. To receive assistance or service under this warranty, you will be asked to provide a description of the problem, the model number of the product, your contact information, and the date of purchase. Isenberg may, at its option, also request that you, at your expense, mail the defective part or product to Isenberg for inspection.

• Specification Sheet
• Isenberg 2022 Bath Plumbing Fixture Catalog
• Isenberg Smart Guide
• Isenberg Responsible Luxury™ – What's that all about?

Order Confirmation:

You will receive a confirmation email as soon as you place your order. After that, we double-check if all items ordered are in stock and available for immediate shipment. If your order is available for the delivery within the advertised time frame, we will submit it for shipment to the warehouse. If the expected delivery time exceeds the advertised time frame, we'll reach out to you via email and/or phone to confirm the order.

Order Shipment:

You will receive an email confirmation with tracking number within 1 business day from the time the item has been shipped. If you would not receive tracking information within 10 business days of your order, feel free to follow up with our customer service team.

Estimated Time of Arrival:

We typically deliver within 2-10 business days. Custom made products are usually delivered within 4-12 weeks. If the expected delivery date for your order would fall outside of the advertised 2-10 business day time frame, our customer service team will reach out to you to confirm if you are OK with that date.

Areas Covered:

All estimated delivery dates and shipping costs advertised on the website apply the the contiguous United States only (the Lower 48 and D.C.). Please contact our customer service team to discuss the time and cost of shipping to Hawaii, Alaska, or the U.S. territories. We don't ship internationally, but we can ship your order to a freight forwarder of your choice.

Damages:

It is critical that you inspect the packaging of all items when they arrive and check if you received all boxes listed on the delivery receipt. If you notice any damage or shortage of packages, you must make a note of it on the bill of lading, take pictures, and refuse delivery. Your note should say "refused due to damage". If there are no damages visible before opening the box, you must note "subject to further inspection may contain concealed damage". By signing a freight delivery without making any notes, you accept the product as it is and release the seller from any liability. If you notice any damage after receiving the delivery, do not throw the box away, and contact us with the photos of all sides of the packaged goods within 2 business days. We cannot process your claim if you fail to send images within 2 business days. After we receive information from you about the refused delivery or concealed damage, we immediately initiate a claim with the shipping company or with the manufacturer. After the claim is fully processed, we ship all replacements at absolutely no cost to you.

Cancellations & Returns:

We can cancel your order at absolutely no cost to you before the shipping label or Bill of Lading has been created, or before production of a custom order has started. Custom made items are not eligible for cancellations or returns after production has started. You can return all non-custom made items within 30 days of delivery, except when noted otherwise on their product page. To be eligible for a return, the item must be unused and in the same condition as you received it. It must also remain in the original packaging, and the packaging must be in perfect resellable condition. The cost of shipping the product both ways (to the customer, and back to the warehouse) and a 25% restocking fee will be deducted from the refund. Orders delivered outside the United States are not eligible for refunds. If your order arrived damaged, "Damages" section applies. Please contact us before returning your order to discuss shipping details. All refunds will be issued to the credit card you used for your purchase within 2 days after all returned items arrived at the warehouse. If a credit card refund is not possible, we will issue a direct deposit.