Aptations, Inc., mirrors are warranted to be free of defects in material and workmanship for three (3) years. This warranty does not cover damages resulting from accident after purchase, misuse, abuse, lack of reasonable care, loss of parts or installation in showers. The life of the finish will be best cared for, especially in areas of high heat and moisture, by keeping all surfaces clean and dry. LED lighting is not replaceable and is included in warranty coverage for a period of 3 years. The customer should be sure the problem is a manufacturer’s defect and covered by the warranty before initiating a warranty claim. To initiate a warranty claim, contact our customer service for a Return Authorization (RA).

Any alteration to merchandise automatically voids your Aptations Warranty Policy.

Products sold at a price that has been discounted more than 30% from the normal price are not covered by the warranty. This includes all closeout items.

At APTATIONS, we are a family business and a global business, obsessed with mirrors, inspired by art, and motivated by competition.  Our passion is to reflect you at your best!

For more than 30 years, we’ve only sold mirrors – first through our predecessor Kimball & Young – and now as Aptations.  Because we only sell mirrors, we sell the best mirrors for the best value that you can get anywhere.  Since we’ve been doing this since the mid-1980’s, we’ve seen a lot of fads and trends come and go.  But through it all, there have always been 2 really big reasons for having the right mirror….

1.  We want you to look great and have total confidence when you go out into the world, and…..

2. We want your bathroom to look great too.

That is why we have partnered with some of the best retailers and hotels in the world.  We want you to have access to our beautiful mirrors –

• The large vanity mirrors in our Sergeña collection

• The LED Lighted magnified makeup mirrors in our Kimball & Young collection

• The Non-Lighted magnified makeup mirrors from our Mirror Image collection

You simply look better after you’ve seen yourself in an Aptations mirror!

It is our vision to provide world class products, innovative choices and a distinctive experience.  It is our mission to serve our trading partners and the ultimate consumer through the design and delivery of high value products and bold leadership.  We deliver consistently, reliably, and on time.

Why Are Aptations’ Mirrors Better…

You simply look better after you’ve seen yourself in an Aptations mirror!

Let’s start with the most important thing…..the glass.

All glass is not created equal.  The glass that Aptations uses to make all of the mirrors they offer is of very high quality, sourced from the most discerning glass suppliers in the world.  This ensures that the magnified mirrors will be distortion-free and you will be able to see yourself magnified without any weird waves in the glass.  This also ensures that the frosting that lets the light shine through will be uniform and your mirror won’t have any spots where the light is brighter or dimmer.

While we’re talking about glass, let’s talk about “desilvering.” This is the process that happens when older mirrors–and some that aren’t all that old–begin to turn black and streaky around the edges.  This happens when the reflective material that has been applied to the back of the glass comes into contact with moisture.  The glass that Aptations uses in our mirrors is protected from this moisture by two things.  First, the reflective material is coated with a layer of paint that helps protect it from moisture.  Then the glass is inserted into the frame and held in place with silicone glue, which, among its other functions, protects the edges from moisture.  It is very rare for the reflective material on Aptations’ mirrors to desilver but if it does, you can count on our 3 year warranty.

The next most important thing is the metal surrounding the mirror.  Because these mirrors are being used in a damp room, the metal is susceptible to rusting.  Aptations mirrors are better so that is why the mirrors that we offer go through several plating processes.  First, the metal is plated in brass to protect it from moisture.  Next comes a nickel plating that forms a hard smooth surface.  Next comes the “pretty” finish:  we offer mirrors in chrome, brushed nickel, polished nickel, Italian bronze, brushed brass and our newest offering….rose gold.  Finally, a protective lacquer is applied to keep the mirror looking beautiful for years to come.

October 2007 was a really big month for us!  That was when we introduced the first LED Lighted Magnified Makeup Mirrors into our collections.  In less than 10 years, the LED revolution has swept across the globe and through our product mix.  In 2007, we were considered revolutionary because we were adding a few LED lighted mirrors to our offering.  In 2016, all of the lighted mirrors in our collection use LEDs.  Because of LEDs…..

• We can offer any of our lighted mirrors in both warm white light and cool white light, allowing the end-user to have the color of light they prefer.
• The mirrors–both the large vanity mirrors in the Sergeña collection and the magnified make-up mirrors in the Kimball & Young collection–use a fraction of the power that the old incandescent and fluorescent mirrors used.  Saving money…..saving the planet.
• Because the LED’s are low voltage, we can offer a battery operated mirror with a rechargeable battery.  3 hours plugged in to charge and you have 3 hours of bright LED light.  Now you can have a wall mounted lighted mirror without either an electrician or messy cords.  And you can have a bright lighted freestanding mirror that you can move anywhere you need it.

Order Confirmation:

You will receive a confirmation email as soon as you place your order. After that, we double-check if all items ordered are in stock and available for immediate shipment. If your order is available for the delivery within the advertised time frame, we will submit it for shipment to the warehouse. If the expected delivery time exceeds the advertised time frame, we'll reach out to you via email and/or phone to confirm the order.

Order Shipment:

You will receive an email confirmation with tracking number within 1 business day from the time the item has been shipped. If you would not receive tracking information within 10 business days of your order, feel free to follow up with our customer service team.

Estimated Time of Arrival:

We typically deliver within 2-10 business days. Custom made products are usually delivered within 4-12 weeks. If the expected delivery date for your order would fall outside of the advertised 2-10 business day time frame, our customer service team will reach out to you to confirm if you are OK with that date.

Areas Covered:

All estimated delivery dates and shipping costs advertised on the website apply the the contiguous United States only (the Lower 48 and D.C.). Please contact our customer service team to discuss the time and cost of shipping to Hawaii, Alaska, or the U.S. territories. We don't ship internationally, but we can ship your order to a freight forwarder of your choice.

Damages:

It is critical that you inspect the packaging of all items when they arrive and check if you received all boxes listed on the delivery receipt. If you notice any damage or shortage of packages, you must make a note of it on the bill of lading, take pictures, and refuse delivery. Your note should say "refused due to damage". If there are no damages visible before opening the box, you must note "subject to further inspection may contain concealed damage". By signing a freight delivery without making any notes, you accept the product as it is and release the seller from any liability. If you notice any damage after receiving the delivery, do not throw the box away, and contact us with the photos of all sides of the packaged goods within 2 business days. We cannot process your claim if you fail to send images within 2 business days. After we receive information from you about the refused delivery or concealed damage, we immediately initiate a claim with the shipping company or with the manufacturer. After the claim is fully processed, we ship all replacements at absolutely no cost to you.

Cancellations & Returns:

We can cancel your order at absolutely no cost to you before the shipping label or Bill of Lading has been created, or before production of a custom order has started. Custom made items are not eligible for cancellations or returns after production has started. You can return all non-custom made items within 30 days of delivery, except when noted otherwise on their product page. To be eligible for a return, the item must be unused and in the same condition as you received it. It must also remain in the original packaging, and the packaging must be in perfect resellable condition. The cost of shipping the product both ways (to the customer, and back to the warehouse) and a 25% restocking fee will be deducted from the refund. Orders delivered outside the United States are not eligible for refunds. If your order arrived damaged, "Damages" section applies. Please contact us before returning your order to discuss shipping details. All refunds will be issued to the credit card you used for your purchase within 2 days after all returned items arrived at the warehouse. If a credit card refund is not possible, we will issue a direct deposit.