Castello USA Neptune Matte Black Drift Freestanding Bathtub Filler With Shower Attachment

• Tub filler

Not Included

• Bathtub
• Drain

Dimensions

LIMITED 1-YEAR WARRANTY

This warrantee extends only to the original owner/end-user for personal household use only. For commercial uses, additional limitations may apply. Castello USA warrants bathtub, LED mirrors, vanities, faucet finishes and fittings to be free from defects in workmanship and materials under normal use and service for a period of one (1) year. Castello USA will, at its election, repair, replace, or make appropriate adjustment where Castello USA optional inspection discloses any such defects occurring in normal usage within the warranty period. Please note that Castello USA is not responsible for installation or removal costs. Improper modification or installation of any bathtub, LED mirror, vanity and/or faucet may void the warranty.

This warranty does not cover any claim arising from abuse, misuse, negligence, accident, improper installation or operations on the part of the purchaser. This warranty is void if the Castello USA product is subject to alterations, or if repairs are attempted by anyone other than an authorized agent of Castello USA. This warranty does not extend to any plumbing or components installed by dealers, installers or by any party other than Castello USA. Implied warranties, including that of merchant ability or fitness for a particular purpose, are expressly limited in duration to the duration of this warranty. Castello USA disclaims any liability for special, incidental, or consequential damages.

PRODUCT LIMITATION OF LIABILITY

Castello USA shall not, under any circumstances, be liable for special or consequent damages, such as, but not limited to, (1) damage to or loss of other property or equipment, (2) loss of profits, revenue or reputation, (3) cost of replacement goods, (4) cost of storage, handling and/or care of damaged, defective or nonconforming goods or (5) claims of buyer’s customer or service interruptions. Castello USA is not responsible for any additional parts or equipment required for the installation or use of any of its products or merchandise, such as plumbing supply requirements (elbow joints, valves, pipes, etc). Castello USA is not responsible for the installation of any of its products or merchandise. The liability of Castello USA arising out of or related in any way to the sale, delivery, resale, installation or use of the goods sold by or furnished by Castello USA, whether arising out of contract, negligence, strict tort, or any warranty or otherwise, shall not exceed the price of the specific goods upon which liability is to be based. Buyer’s remedies for any breech of this agreement by Castello USA, or with respect to Castello USA liability under this agreement shall be limited to either Castello USA choice of any of the following: (1) the repair of the goods, (2) the replacement of the goods, (3) the return of the goods in question to Castello USA and the return to the buyer of any consideration paid to Castello USA for said goods.

Order Confirmation:

You will receive a confirmation email as soon as you place your order. After that, we double-check if all items ordered are in stock and available for immediate shipment. If your order is available for the delivery within the advertised time frame, we will submit it for shipment to the warehouse. If the expected delivery time exceeds the advertised time frame, we'll reach out to you via email and/or phone to confirm the order.

Order Shipment:

You will receive an email confirmation with tracking number within 1 business day from the time the item has been shipped. If you would not receive tracking information within 10 business days of your order, feel free to follow up with our customer service team.

Estimated Time of Arrival:

We typically deliver within 2-10 business days. Custom made products are usually delivered within 4-12 weeks. If the expected delivery date for your order would fall outside of the advertised 2-10 business day time frame, our customer service team will reach out to you to confirm if you are OK with that date.

Areas Covered:

All estimated delivery dates and shipping costs advertised on the website apply the the contiguous United States only (the Lower 48 and D.C.). Please contact our customer service team to discuss the time and cost of shipping to Hawaii, Alaska, or the U.S. territories. We don't ship internationally, but we can ship your order to a freight forwarder of your choice.

Damages:

It is critical that you inspect the packaging of all items when they arrive and check if you received all boxes listed on the delivery receipt. If you notice any damage or shortage of packages, you must make a note of it on the bill of lading, take pictures, and refuse delivery. Your note should say "refused due to damage". If there are no damages visible before opening the box, you must note "subject to further inspection may contain concealed damage". By signing a freight delivery without making any notes, you accept the product as it is and release the seller from any liability. If you notice any damage after receiving the delivery, do not throw the box away, and contact us with the photos of all sides of the packaged goods within 2 business days. We cannot process your claim if you fail to send images within 2 business days. After we receive information from you about the refused delivery or concealed damage, we immediately initiate a claim with the shipping company or with the manufacturer. After the claim is fully processed, we ship all replacements at absolutely no cost to you.

Cancellations & Returns:

We can cancel your order at absolutely no cost to you before the shipping label or Bill of Lading has been created, or before production of a custom order has started. Custom made items are not eligible for cancellations or returns after production has started. You can return all non-custom made items within 30 days of delivery, except when noted otherwise on their product page. To be eligible for a return, the item must be unused and in the same condition as you received it. It must also remain in the original packaging, and the packaging must be in perfect resellable condition. The cost of shipping the product both ways (to the customer, and back to the warehouse) and a 25% restocking fee will be deducted from the refund. Orders delivered outside the United States are not eligible for refunds. If your order arrived damaged, "Damages" section applies. Please contact us before returning your order to discuss shipping details. All refunds will be issued to the credit card you used for your purchase within 2 days after all returned items arrived at the warehouse. If a credit card refund is not possible, we will issue a direct deposit.