PULSE ShowerSpas Refuge Rain Shower Head 5-Function Hand Shower 2.5 GPM Shower System Combo in Matte Black Finish

• Showerhead
• 3 pcs. Washer
• Shower Arm
• Escutcheon
• Cap
• 6 pcs. Mounting Screws
• 6 pcs. Gasket
• 2 pcs. Wall Anchors
• Handshower
• Slide Bar
• Wall Connector
• Nipple
• Handshower Holder
• Hose
• Valve
• Diverter Valve Sleeve
• Valve Cartridge Sleeve
• Valve Cartridge Nut
• Valve Trim
• Diverter Handle
• Valve Handle

Not Included

• Body Jets

• Surface-mounted & pre-plumbed
• 10" rain showerhead
• Stainless steel shower arm
• Adjustable slide bar
• 5-function stainless steel handshower
• Tru-temp pressure balance mixing valve
• Conveniently located brass diverter
• Valve included

Dimensions

To keep your ShowerSpa looking new, wipe down after each use with a soft cotton cloth.

Protect your ShowerSpa from hard water stains and mineral deposits by periodically using an auto spray wax

Clean using mild liquid soap and a non-abrasive sponge or cloth. Rinse with clean water.

If the flow rate of your ShowerSpa is less than desired or reduces over time, flow restrictors located in the inlet fitting can be removed for cleaning. If further assistance is required contact our customer support.

Do Not Use Any Kind Of Chemical Or Abrasive

Defects Covered: Warranty Period. Pulse Shower Spas, Inc. (“Pulse”) warrants to the original consumer purchaser who purchases this shower spa (the “Product”) for use in his or her own home, that the Product will be free from defects in material and manufacturing workmanship for as long as the original consumer purchaser owns that same home. For all other purchasers (including, but not limited to purchasers for industrial, commercial and business use), the above warranty will apply for a period of 5 years from the original date of purchase.

Remedy: If the Product does not conform to the above warranty, Pulse, at its option, will repair or replace the Product, free of charge, or refund your purchase price. For warranty claims, please visit www.pulseshowerspas.com/index.php/warranty. Pulse may require that you return the Product to Pulse, shipping prepaid, in which case Pulse will provide you with a return materials authorization number (RMA). Pulse may also require that you provide evidence of the date you purchased the Product. Pulse will ship a new or repaired Product to you, at the expense of Pulse, or refund your purchase price. Service labor performed by you or others in connection with the removal or replacement of the Product will not be reimbursed by Pulse.

Exclusions: Pulse shall not be responsible for failure of the Product, and the above warranties will not apply, if the product fails as a result of improper installation, improper use, modifications or repairs by anyone other than Pulse, or accident or abuse (including damage during shipment).

Warranty on Repairs and Replacements: For consumer purchasers who purchased the Product for home use, repaired or replacement Products will continue to be covered under this warranty for as long as he or she owns that same home. For other purchasers, repaired or replacement Products will be covered for the balance of the original warranty period.

• Installation Instruction
• Warranty Information
• Specification Sheet
• Product Features

Order Confirmation:

You will receive a confirmation email as soon as you place your order. After that, we double-check if all items ordered are in stock and available for immediate shipment. If your order is available for the delivery within the advertised time frame, we will submit it for shipment to the warehouse. If the expected delivery time exceeds the advertised time frame, we'll reach out to you via email and/or phone to confirm the order.

Order Shipment:

You will receive an email confirmation with tracking number within 1 business day from the time the item has been shipped. If you would not receive tracking information within 10 business days of your order, feel free to follow up with our customer service team.

Estimated Time of Arrival:

We typically deliver within 2-10 business days. Custom made products are usually delivered within 4-12 weeks. If the expected delivery date for your order would fall outside of the advertised 2-10 business day time frame, our customer service team will reach out to you to confirm if you are OK with that date.

Areas Covered:

All estimated delivery dates and shipping costs advertised on the website apply the the contiguous United States only (the Lower 48 and D.C.). Please contact our customer service team to discuss the time and cost of shipping to Hawaii, Alaska, or the U.S. territories. We don't ship internationally, but we can ship your order to a freight forwarder of your choice.

Damages:

It is critical that you inspect the packaging of all items when they arrive and check if you received all boxes listed on the delivery receipt. If you notice any damage or shortage of packages, you must make a note of it on the bill of lading, take pictures, and refuse delivery. Your note should say "refused due to damage". If there are no damages visible before opening the box, you must note "subject to further inspection may contain concealed damage". By signing a freight delivery without making any notes, you accept the product as it is and release the seller from any liability. If you notice any damage after receiving the delivery, do not throw the box away, and contact us with the photos of all sides of the packaged goods within 2 business days. We cannot process your claim if you fail to send images within 2 business days. After we receive information from you about the refused delivery or concealed damage, we immediately initiate a claim with the shipping company or with the manufacturer. After the claim is fully processed, we ship all replacements at absolutely no cost to you.

Cancellations & Returns:

We can cancel your order at absolutely no cost to you before the shipping label or Bill of Lading has been created, or before production of a custom order has started. Custom made items are not eligible for cancellations or returns after production has started. You can return all non-custom made items within 30 days of delivery, except when noted otherwise on their product page. To be eligible for a return, the item must be unused and in the same condition as you received it. It must also remain in the original packaging, and the packaging must be in perfect resellable condition. The cost of shipping the product both ways (to the customer, and back to the warehouse) and a 25% restocking fee will be deducted from the refund. Orders delivered outside the United States are not eligible for refunds. If your order arrived damaged, "Damages" section applies. Please contact us before returning your order to discuss shipping details. All refunds will be issued to the credit card you used for your purchase within 2 days after all returned items arrived at the warehouse. If a credit card refund is not possible, we will issue a direct deposit.