Ratel 11" Single-Hole Chrome Vessel Bathroom Sink Faucet

• Faucet
• Water Lines
• Mounting Parts

• Size: 8 1/8" W x 10 3/4" H
• 1 3/8" installation hole
• 1.5 GPM flow rate (gallons-per-minute)
• Brass body
• Ceramic cartridge

Ratel warrants its faucets in chrome, brushed nickel finishes to be free of defects in material and workmanship under normal residential usage for five (5) years from the initial date of purchase. Warranty for any part in brushed gold or matte black finish shall be limited to one (1) year.

Ratel extends this warranty to the original purchaser by Ratel or an authorized Ratel dealer for personal household use of the product in its original location. The warranty is non-transferable.

If the faucet is used in public space, for commercial, industrial, or institutional purposes, or is installed outside of the Americas, Ratel warrants the faucet for two (2) years, any part in brushed gold or matte black finish for one (1) year from the initial date of purchase, with all other terms of this warranty applying except duration.

Ratel will, at its equal value election, repair, and replace this product or any part of this product if it confirms that the product is defective in materials or workmanship under normal use and maintenance. Ratel is not responsible for the expense of normal maintenance, removal, installation, labor charges, or other incidental or consequential costs. In no event shall the liability of Ratel exceed the purchase price of the product.

Proof of purchase (original sales receipt) must be provided to Ratel with all warranty claims.

Restrictions

This warranty does not extend to products previously used as display models or products that have been modified or repaired by anyone else but Ratel unless approved by Ratel.

This warranty does not cover the defects or damage arising from shipping, installation, alterations, accidents, abuse, misuse, improper maintenance and use of other than Ratel replacement parts, in all cases whether caused by contractor, service company, the owner or any other person.

Avoid using cleaning products containing calcium hypo chlorine, scouring powders. Avoid using abrasive pads, steel wool, or wire brushes, as these will damage and wear down the finish. Gloss reduction, scratching, staining and acid or alkaline etching of the finish over time due to use, cleaning practices or water or atmospheric conditions, are not manufacturing defects but are indicative of normal wear and tear.

Responsibility for compliance with local code requirements are excluded from this warranty.

This limited warranty gives you specific legal rights. You may have other statutory rights that vary from state to state, in which case this limited warranty does not affect such statutory rights.

• Product Catalog
• Product Warranty

Order Confirmation:

You will receive a confirmation email as soon as you place your order. After that, we double-check if all items ordered are in stock and available for immediate shipment. If your order is available for the delivery within the advertised time frame, we will submit it for shipment to the warehouse. If the expected delivery time exceeds the advertised time frame, we'll reach out to you via email and/or phone to confirm the order.

Order Shipment:

You will receive an email confirmation with tracking number within 1 business day from the time the item has been shipped. If you would not receive tracking information within 10 business days of your order, feel free to follow up with our customer service team.

Estimated Time of Arrival:

We typically deliver within 2-10 business days. Custom made products are usually delivered within 4-12 weeks. If the expected delivery date for your order would fall outside of the advertised 2-10 business day time frame, our customer service team will reach out to you to confirm if you are OK with that date.

Areas Covered:

All estimated delivery dates and shipping costs advertised on the website apply the the contiguous United States only (the Lower 48 and D.C.). Please contact our customer service team to discuss the time and cost of shipping to Hawaii, Alaska, or the U.S. territories. We don't ship internationally, but we can ship your order to a freight forwarder of your choice.

Damages:

It is critical that you inspect the packaging of all items when they arrive and check if you received all boxes listed on the delivery receipt. If you notice any damage or shortage of packages, you must make a note of it on the bill of lading, take pictures, and refuse delivery. Your note should say "refused due to damage". If there are no damages visible before opening the box, you must note "subject to further inspection may contain concealed damage". By signing a freight delivery without making any notes, you accept the product as it is and release the seller from any liability. If you notice any damage after receiving the delivery, do not throw the box away, and contact us with the photos of all sides of the packaged goods within 2 business days. We cannot process your claim if you fail to send images within 2 business days. After we receive information from you about the refused delivery or concealed damage, we immediately initiate a claim with the shipping company or with the manufacturer. After the claim is fully processed, we ship all replacements at absolutely no cost to you.

Cancellations & Returns:

We can cancel your order at absolutely no cost to you before the shipping label or Bill of Lading has been created, or before production of a custom order has started. Custom made items are not eligible for cancellations or returns after production has started. You can return all non-custom made items within 30 days of delivery, except when noted otherwise on their product page. To be eligible for a return, the item must be unused and in the same condition as you received it. It must also remain in the original packaging, and the packaging must be in perfect resellable condition. The cost of shipping the product both ways (to the customer, and back to the warehouse) and a 25% restocking fee will be deducted from the refund. Orders delivered outside the United States are not eligible for refunds. If your order arrived damaged, "Damages" section applies. Please contact us before returning your order to discuss shipping details. All refunds will be issued to the credit card you used for your purchase within 2 days after all returned items arrived at the warehouse. If a credit card refund is not possible, we will issue a direct deposit.