• Warranty is only valid for the original purchaser of the warranted item.
• Warrantee item must have been purchased from an authorized Wyndham Collection® dealer. It may be necessary to present a copy of the original purchase invoice for validation.
• Warranty does not protect against malfunction or other failure caused by abuse, neglect, or misuse including, but not limited to, repair by persons not authorized by Wyndham Collection®, improper handling or maintenance, improper installation, modifications of any kind including painting or use for purposes other than intended or in locations subject to conditions not intended for the product(s).
• Normal wear and tear are not covered, including scratched or chipped counters.
• Wyndham Collection® recommends that installation be performed by a professional, though this is not required under the terms of the warranty. Any damage caused by improper installation or handling is the responsibility of the purchaser. Compliance with all state and local codes is required.
• This warranty specifically excludes claims for indirect, incidental, accidental, or consequential damages.
• Warranty claims must be accompanied by a detailed description of the issue and sufficient photographic evidence that we may evaluate properly.
• Local building code compliance is the responsibility of the purchaser. Please check with local code regulations before purchasing.
• Please note that the Wyndham Collection warranty has a time frame of 6 months rather than 2 years for all commercial and/or public projects.

This warranty is given in lieu of all other warranties expressed or implied, written or oral. No employee, agent, dealer, or other person is authorized to give any warranties on behalf of Wyndham Collection®. The customer’s legal rights are limited to those stated specifically in this warranty statement.

With proof of purchase, Wyndham Collection®, at our discretion, will repair or replace the defective product within the warranty time period. The customer shall be responsible for all costs incurred in the removal and reinstallation of the product in the case of a repair. If a material or workmanship defect is found, please contact our customer service.

1) Only cleaning products specifically designed for furniture should be used, such as pledge. Warm soapy water or very mild detergents may be used sparingly.

2) Soft cleaning products such as clothes or sponges may be used, but harsh or abrasive materials will damage the surface finish or remove the sealants. No bleach- or ammonia-based products should be used.

• Wipe down the surface of glass countertops after use. A damp sponge or cloth will typically do the trick. A mild detergent can be used to remove spots.
• Hot things should not be placed directly on glass surfaces Do not use products that contain lemon, vinegar, or other acids on the surface.
• Products specifically designed for glass care are great, but abrasive or acidic cleaning products should not be used.

• Wash your surface with clean cloths and fresh lukewarm water.
• Blot up spills immediately, before they penetrate the surface. Water may sometimes penetrate marble or granite counters, most noticeably in lighter colors, but this will dry in time after the surface is dried.
• Twice a year wash your counter with a mild detergent as an additional safeguard to remove any residual dirt, which can become ingrained.
• To clean and/or disinfect the counter surface wash with warm, soapy water and rinse thoroughly. You can also use a 50:50 solution of isopropyl alcohol and water, and then immediately wash again with clean water, making sure to remove all of the alcohol solutions.
• Do not use vinegar, Windex, or bleach on marble and granite. Frequent uses of these substances can dull the surface and weaken the sealant.
• Do not use products that contain lemon, vinegar, or other acids on the surface.
• Never use abrasive cleaners such as dry cleaners, scouring powders, or soft cleansers.
• Many common foods and drinks contain acids that will etch or dull the stone surface.
• Do not place hot items directly on stone surfaces. Use trivets or mats under hot dishes and placemats under china, ceramics, silver, or other objects that could stain or scratch the surface.
• Obviously, doing such things as dyeing your hair or using the sink for anything that relates to stains or dyes is a very bad idea as this may cause permanent marks on the surface of the marble or granite.
• Protect your clean marble and granite with a polish such as Weiman® Marble or Granite Polish. NOTE: Weiman® Polish is not for use on floors.
• Call your professional stone supplier, installer, or restoration specialist for problems that appear too difficult to treat. Ask a professional to remove or repair a scratch in granite.

These are three of the most common types of problems that occur with marble and granite:

Soiling: Soiling is a haze or film caused by smoke, soot, dirt, dust, etc., which dulls the stone, hiding its beauty. Soil does not penetrate the surface but simply lies on top. Apply Marble or Granite Polish to a soft cloth. Wipe the surface until the soil has been removed and its luster and veining are bright and clear. The surface should be dry. Marble and granite polish helps seal pores, inhibiting staining. It also leaves behind an invisible protective coating that slows down any etching action.

Staining: Most stains can be removed with the application of a poultice. Make your poultice with white blotting paper, white paper napkins, or white cleansing tissue. The poultice should be soaked in the required solution and kept moist while on the marble or granite. To keep your poultice moist, cover it with a plastic wrap to keep the moisture from evaporating while the stain is being drawn out. Drawing out a stain may take from 15 minutes to 24 hours, depending on the age and the severity of the stain. Not all stains are removable. Clean the marble with clean water after removing the poultice. Use Marble or Granite Polish to protect the marble.

• Organic Stains: Organic stains are caused by tea, coffee, soft drinks that have no citric acid, wet bark, flowers, leached colors from paper or textiles. These usually take the shape of the staining object. Wash with clear water. Apply a poultice of hair-bleach-strength (weak) hydrogen peroxide and a few drops of ammonia. Immediately wash again with clean water, making sure to remove all of the cleaning solutions.
• Oil Stains: Oil stains are caused by butter, milk, cream, salad oils, peanut butter, meat scraps, mustard, hand cream, modeling clay, etc. Wipe off with a cloth dampened with ammonia. Apply a poultice of equal part amyl acetate (available in drug stores) and acetone. Immediately wash again with clean water, making sure to remove all of the poultice residues.

Etching: This is caused by the action of acids on the stone when part of the surface of the marble or granite is actually eaten away. Alcohol, wine, beer, fruit juices, soft drinks, condiments, and salad dressings can all etch the stone. Rings and dull spots are usually etched marks. An etched surface feels rough or depressed to the touch. Wash the area with clean water. If any stain remains, make a poultice according to the type of stain you have. If the area feels rough, or a cavity has formed, it will be necessary to polish the stone. Use putty powder (tin oxide) to polish dulled or etched surfaces. Rub on the putty powder with a damp cloth, folding and refolding to clean damp areas. An electric polisher is preferred for buffing. If your surfaces are severely scratched or etched, always call a professional. Wash afterward with clean water.